Privacy policy

1. Who we are

This Privacy Policy applies to Laser Assistant, a product of Intuitive Tool LLC ("we", "us"). For privacy questions: privacy@laserassistant.net.

2. What data we collect

2.1 Account data

• Name, email, company name, billing address
• Laser welder model and serial number
• Payment information (processed by Stripe, our payment processor — we never see or store your full card number)
• Shipping address and phone number for hardware orders (headrests, Settings Spheres, MSA, pedal module)
• Account number and machine identifier we assign

2.2 Operational data

• Voice audio that you speak through the Laser Assistant microphone while using voice commands. This is transmitted to our servers, processed to respond to your command, and handled in accordance with this policy. We use it only to respond to your commands.
• Your recipes and recipe alias phrases (synced to/from your machine for portal management)
• Variables and settings you configure in the portal
• Software and TTS version information from your machine (for update management)
• Last-seen timestamps from your machine's connection to our servers
• Issue reports you submit through the portal (including the text you write)
• Photos and videos you choose to upload from your welder to your portal (Pro plan)

2.3 Interest forms, photos and site visits

• Contact and beta-tester forms: name, email, phone number (if you give it), business name, your laser welder brand and model, and anything you write to us.
• Optical head photos you upload so we can tell you which headrest fits.
• Approximate location: when you submit a form or view a page, our server looks up the general area of your IP address (city, region and country — never your street address) and records your browser's time zone and language. We use this to contact you at a sensible hour, in the right language, and to see which regions are interested in Laser Assistant.
• Page views: which page was visited and the page you came from. We do not use advertising trackers or build profiles across other websites.

2.4 What we do NOT collect

• Your customer or job data. We do not collect your designs, customer names or order details. Photos and videos stay on your welder unless you choose to upload them to your portal; uploaded photos and videos are stored for you, and we look at them only if you ask us to for support.
• General shop audio. Laser Assistant only captures audio when you actively press the foot pedal to speak a command. Conversation and ambient sound outside that moment is never captured or transmitted.
• Your data for advertising or marketing. We do not sell, share, or use your information for marketing purposes.

3. How we use data

• To provide and operate the Service
• To manage your subscription and billing
• To respond to support requests
• To send essential operational emails (renewals, updates, security)
• To improve the product (in aggregated form — never tied to identifiable individuals)

4. Who we share data with

We share data only with service providers required to operate the Service:

• Stripe — payment processing
• Shipping carriers (for example USPS) — only the name, address and phone number needed to deliver a hardware order
• IP location lookup service — to convert an IP address into an approximate city, region and country
• Email infrastructure provider — sending operational emails
• Cloud hosting — running our servers and portal

We do not sell your data to anyone. We do not share data with advertisers or marketing platforms.

5. Data retention

We keep your account data while your subscription is active and for a reasonable period after cancellation (typically 90 days) in case you reactivate. After that, account data is deleted except where we are required to keep it for legal/tax reasons.

6. Your rights

You can ask us to show you the personal information we hold about you, correct it, delete it, or give you a copy. Email privacy@laserassistant.net and we will respond within 30 days. We may need to confirm your identity first, and we may keep records we are required to keep by law (for example tax records).

6.1 California residents

If you live in California you have the right to know what personal information we collect, use and disclose; to request deletion or correction; and not to be treated differently for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising, so there is nothing to opt out of. Use the email above to make a request, or have an authorized agent do so on your behalf.

6.2 European Union and United Kingdom

If you are in the EU or UK, we process your data to provide the service you asked for (contract), to reply to your inquiries and improve our product (legitimate interests), and where you have agreed (consent). You may object to processing, withdraw consent at any time, and complain to your local data protection authority.

7. Security

We use industry-standard practices to protect your data, including encrypted transmission (HTTPS), encrypted storage where appropriate, and access controls limiting who on our team can see customer data. No system is perfectly secure; we'll notify you promptly if we ever become aware of a breach affecting your account.

8. Cookies

Our customer portal uses functional cookies (and localStorage) to keep you signed in and remember preferences. We do not use third-party advertising or tracking cookies.

9. Children

The Service is not intended for individuals under 16. We do not knowingly collect data from minors.

10. International transfers

If you're outside the United States, your data may be processed in the US. We rely on appropriate safeguards consistent with applicable law.

11. Changes to this policy

We'll notify active subscribers by email if we make material changes.

12. Accessibility

If any part of this policy or our website is hard to use with your assistive technology, see our accessibility statement or email hello@laserassistant.net and we will provide the information another way.

13. Contact

privacy@laserassistant.net